Enhanced Refund and Return Policy

At Slook, we’re committed to delivering an exceptional shopping experience that you can rely on. We understand that occasional issues might arise with your purchase, and we’re here to address them promptly.

Should you encounter any complications with your product, we encourage you to reach out to our dedicated customer support team via WhatsApp at +968 9096 9933. To streamline the process, kindly furnish us with comprehensive details about the issue at hand, including your order number, product specifications, and a concise description of the concern.

Our dedicated customer support team will expertly guide you through the refund or return procedure tailored to your unique situation. To ensure clarity, please acquaint yourself with the following comprehensive guidelines pertaining to refunds and returns:

1. Damaged or Defective Merchandise:

   If your order arrives with any damage or defect, please connect with us within a span of three days from the date of receipt. Our adept team will collaborate with you to facilitate a refund, a replacement, or necessary repair, taking into account the specific circumstances involved.

2. Erroneous Product or Size:

   In the event that an incorrect item or size is dispatched to you, kindly notify us within three days from the delivery date. We’re committed to assisting you in orchestrating a hassle-free return or exchange process to ensure you receive the intended product accurately and expeditiously.

3. Change of Preference:

   Recognizing that personal preferences may evolve, we acknowledge the possibility of a change of mind. If you find yourself in this situation and wish to initiate a return, please establish contact with our customer support team within three days of receiving your order. The merchandise must be in its original, unused condition, accompanied by all original tags and packaging. Do take note that return shipping costs might be applicable.

Streamlined Refund Procedure:

Upon receiving and meticulously inspecting the returned merchandise, we’ll initiate the refund process. Depending on your initial payment method, you can anticipate the refund to be processed within a timeframe of 7 to 15 days.

Please bear in mind that our refund and return policy may be subject to specific terms and conditions, contingent upon the product’s nature or ongoing promotions. Should you have any additional queries or concerns, our proficient customer support team remains at your disposal, poised to provide further assistance.

We extend our heartfelt appreciation for choosing Slook. Your satisfaction holds immense value to us, and we eagerly anticipate the opportunity to deliver exceptional customer service that surpasses your expectations.

Shipping Policy for Oman and GCC:

We strive to ensure your order reaches you in a timely manner. For customers in Oman and the GCC (Gulf Cooperation Council) region, please note that our standard shipping time ranges from 3 to 7 days from the date of order placement.